Please note delivery options are not available outside of New South Wales, Australia.
Nowchem primarily sells and distributes Dangerous Goods and adheres to the Australian Dangerous Goods Code. Nowchem is unable to leave Dangerous goods unattended under this Code. You or your representative MUST sign for any orders purchased from Nowchem.
- You may be contacted to clarify delivery details. PO boxes cannot be used.
- You or your representative will be asked to sign a Proof of Delivery docket when our goods are delivered to you. Nowchem will not leave goods unattended unless it has been agreed upon in writing prior to goods being shipped.
- Authority to Leave Goods (ATL) – if you agree that it is ok to leave the goods if no one is available to sign for the goods, the courier will place at your front door or otherwise stated by you at the time of placing the Internet order in the “Notes to us “section in the checkout facility. Authority to Leave (ATL) is not applicable for Dangerous Goods. If you give authority to leave (ATL) we cannot be held responsible for these goods.
- Dangerous Goods are identified in the product descriptions.
- Incompatible Dangerous Goods will be shipped separately as part of our commitment to meeting the Australian Dangerous Goods Code requirements.
- If you are located outside of Nowchem’s local delivery area you will not be able to pay for your goods using the online store. A quote request will be generated and a Customer Service representative will supply you with a full quote (including shipping) within 2-3 business days. This allows our Customer Service team to source the best shipping price for you.
- Nowchem aims to deliver within our local delivery area (See Shipping Schedule) within 3-5 working days. Any deliveries outside of our local delivery area please allow within 7-10 days due to the use of third-party carriers. Orders will be dispatched as quickly as possible however we do not guarantee delivery dates or supply.
- It there is an unforeseen delay we will contact you to advise the estimated time of arrival.
- We will not accept liability for any loss incurred by you as a result of any delay or failure to supply.
- Damages to goods must be notified to us within 7 days of delivery and returned within 14 days.
- If you subsequently find you have received an item incorrectly you should immediately contact us regarding the return requirements.
- At the discretion of Nowra Chemical Manufacturers Pty Ltd, we reserve the right to alter shipping fees regardless of the set shipping schedule based on geographical areas and location and availability of contractors to perform delivery. We always aim to provide you with the best customer service possible, including the price of shipping, however there are at times factors out of our control.
