Delivery

  1. You may be contacted to clarify delivery details. PO boxes cannot be used.
  2. Nowchem aims to deliver within “Area A” (See Shipping Schedule) within 3-5 days and “Areas B and C” within 7-10 days. Orders will be dispatched as quickly as possible however we do not guarantee delivery dates or supply.
  3. You or your representative may be asked to sign a Proof of Delivery docket when our goods are delivered to you.
  4. Shipping Dangerous Goods – Unfortunately freight companies charge extra to ship dangerous goods as drivers are required to be licenced by ADG laws. If you are located outside “Area A” of Nowra Chemical Manufacturers Pty Ltd shipping schedule there will be an extra charge for shipping dangerous goods. This will be communicated with you with a customer service representative when your order is placed. Dangerous Goods are identified in the product descriptions.
  5. It there is an unforseen delay we will contact you to advise the estimated time of arrival.
  6. We will not accept liability for any loss incurred by you as a result of any delay or failure to supply.
  7. Damages to goods must be notified to us within 7 days of delivery and returned within 14 days.
  8. If you subsequently find you have received an item incorrectly you should immediately contact us regarding the return requirements.
  9. Authority to Leave Goods (ATL) – if you agree that it is ok to leave the goods if no one is available to sign for the goods, the courier will place at your front door or otherwise stated by you at the time of placing the Internet order in the “Notes to us “section in the checkout facility. Authority to Leave (ATL) is not applicable for Dangerous Goods. IF you give authority to leave (ATL) we cannot be held responsible for these goods.
  10. At the discretion of Nowra Chemical Manufacturers Pty Ltd, we reserve the right to alter shipping fees regardless of the set shipping schedule based on geographical areas and location and availability of contractors to perform delivery. We always aim to provide you with the best customer service possible, including the price of shipping, however there are at times factors out of our control.